Showing posts with label cosmetics. Show all posts
Showing posts with label cosmetics. Show all posts

Pornographic Movies and Marketing Have the Same Problem… Too Many Layers, Not Enough Myth

The source of this idea comes from Howard Suber, the author of The Power of Film and a faculty member at UCLA. (My son was lucky enough to have Mr. Suber as an instructor.)

What’s the flaw when it comes to pornographic movies? Layers.

You start with a man and a woman (usually), then things have to escalate. Two women and a man; two women, two men; three women, a young man, an old man and a dwarf. Every subsequent film has to go one better… another layer, ad infinitum.

American movies are the same, which is why they are declining in quality. Start with two murders, one affair and three car chases. Then it escalates: four car chases, two affairs and a dozen killed. Next? 3D slaughter.

Advertisements and marketing are the same: low price, then low, low price, then ridiculously low price, then crazy Eddie… prices so low we’re losing money (and he was, which is why he allegedly sold stolen goods).

I keep arguing that the nature of consumers has changed. Part of that is driven by ads and marketing that pile layer upon pornographic layer until consumers (B2C and B2B) just stop believing anything and everything… and the more you pile on layers of bull, the less they believe (which is one reason why ‘under-produced’ movies, ads and reality TV shows are somehow judged as more ‘honest’).

We pile on pornographic layers with absurd claims and use digital media to promote our work so our porno can be seen in every corner of the online world, whether consumers like it or not.
 

Pornography and movies have one advantage: they can be seen as fantasy; and as such the unbelievable layers are a bit more tolerated. James Bond can fend off five paid assassins with a duffle bag and we’re OK with that; some couples can keep up with dozens of partners, hour after hour and we’re still OK.

But… then some cosmetic promises instant wrinkle relief or a Dr. Scholls’ insert can help you ‘get your life back’ and we’re suddenly not OK (and advertising and marketing are further relegated to havens for shysters, liars and thieves).

What’s the solution? 

Marketing/advertising that’s less sophisticated with fewer layers, more depth, more primal themes, and more mythical (archetypical) appeals.

Less sophisticated doesn’t mean dumbed down. That would be like saying that Hemingway’s simple sentences were written for idiots.

And mythical doesn’t mean King Arthur (although it could).

I’m thinking of basic archetypical myths -- the reluctant warrior (Arjuna or Achilles), the long return home (Ulysses, The Prodigal Son, The Searchers, Star Wars), the journey to adulthood (The Graduate, Huckleberry Finn), The Damsel in Distress (look at Tarentino’s Django -- right up front one character tells you about the Siegfried myth of rescuing the woman), 40 days in the desert (Jesus), trial by fire (Job), finding our long, lost love, being perfect mothers and fathers, seeking forgiveness, rediscovering belief, growing old with grace, etc.



These themes reach a deep, deep level in our consciousness, a place where we are hard-wired to make symbols, and symbols are good for advertising and marketing.

These primordial tales are not layered, they are single-mindedly simplistic: one inch wide and one million miles deep… they are poetic (“To be or not to be”), they transcend changing consumer natures and strike (again) at what’s hard-wired.

Marketing and advertising have lost this ‘simple’ depth, preferring to add layer upon layer of (fake) story, CGI, music, fantastic stunts, ridiculous claims and promises that a six-year-old can see through.

No… you’re not going to take this approach for toilet paper. But for anything NEW and GAME CHANGING, primal ideas are ideal.

-The Prodigal Son (or Daughter, these days) who finds his/her way home thanks to the newest smartphone or the next Facebook.

-The young entrepreneur who uses the latest software to start his or her own company that brings down the malevolent giant.


- A new biometric testing unit that allows people to take back control of their healthcare destiny from the medical bureaucracy.
 
-Look at the iPad ads showing their positive effects on children. What parent can resist that image of giving their offspring an advantage in this cold, cruel world?

-Last year’s Chrysler ad with Clint Eastwood in Detroit (David and Goliath, Rocky).


These single-layered, deeply emotional ads bring immediacy, authenticity, humanity… and the perfect combination of head and heart. They can lodge deep in the personal unconscious where symbols are being made; and the emotional connection with the product itself will be carried along.

This seems to me to be the new way to market and advertise and the only way to overcome consumer boredom, malaise and distrust.


Otherwise, we’re just cynical marketers whose true ancestors are the money changers in the Temple… creating our own marketing and metrics Tower of Babel… following the worst of direct response without style, humanity, emotion or creativity.

But marketers must deal with what’s real, so I’m always cognizant of the dollars.

Creative, mythic themes are a way to break through a crowded, me-too marketplace and align your product with our hard-wired nature so that consumers are happy to buy.

Talk about marketing that sticks, yet doesn’t seem cheap, intrusive or silly. All it takes is a lot of thought, some creativity and a great, honest product…. and, oh yes, dialing it down on the (Hemingway) bullshit meter.

New Wave Marketing 101: Stop Whinging and Sell Something!


I was getting ready to post about a recent conversation with a potential client: a B-list reality star who wants her own cosmetic brand.

But why moan about the same old story?

It’s the nature of the business to speak with people who KNOW all there is to KNOW about marketing even though they have never marketed a thing. This inane conversation (where the ultimate price point she wanted minus the 55% discount to distributors, minus formula costs, production, airless pump and ‘glamorous’ packaging left a whopping $9 gross without a cent spent for marketing) followed an earlier one in which a client didn’t need help identifying social media opportunities or developing an online persona because, “I went to a seminar last month.”

Wow! Three whole hours of marketing wisdom.

I'll just move on and keep my chin up… while being ever more convinced that if we marketers are good at what we do, we should sell our own products so we finally have complete control, on one hand, and no more excuses (as the existentialists say) on the other.

Our success will prove the validity of our creativity and strategy and become a model/template for those rare clients who recognize what they’re good at and where they need help.

God bless ‘em. Now get out there, get your hands dirty, pony up your time and money, and sell something.





Marketing 101: Niagara Falls… Hitting Bottom


Sitting here, standing here, pacing here… trying to come up with a fresh story for a product that is not new, not needed and, truthfully, cannot work as claimed by the manufacturer.

The marketer's dilemma in a nutshell.

This product will fail: 25 years experience and basic common sense tell me. Still, I am reluctant to express my severely negative doubts. Isn’t the American Way to push ahead and give it your best shot, damn the torpedoes and all that Dr. Phil kind of stuff?

I can hear the client’s responses: “Oh, so you CAN’T do it,” or “I thought you were a CREATIVE writer,” or “you only want to work on products that are a slam dunk,” and best of all, “this may look like just another acne cream but this one REALLY WORKS!”

I’m not clairvoyant… and I’ve read enough about quantum mechanics to know that all we can offer are probabilities, not certainties… the wave function hasn’t collapsed… the electron is probably here but not definitely here… using Planck's Constant, Heisenberg's Uncertainty Principle and the FTC's penchant for discouraging false advertising, I put the probability of this product succeeding at 1 in 1,000.

Life’s too short and writing talent too fickle to risk either on something that’s very, very likely to fail; yet part of me wants to give it a try: like taking a barrel over Niagara Falls for the pure hell of it.

“This product will change your life!”

Ahhhhhhhh, it’s coming now….

“The first and only acne cream specifically formulated to give you a smoother, clearer, sexier complexion…”

Yes, the end is in sight… but the end of what?

New Wave Marketing 101: The Fallacy of Making It Local

I helped write an ad that created the largest, most successful, single SKU in the cosmetics industry (2004 - 2007). Eventually, the print ad ran in, I think, 40 countries.

Here’s the story:

The ad remained essentially the same for six years, and ran unchanged in dozens of countries, even though ‘experts’ in each would insist that we had to alter the ad to fit the market. We refused to change a thing and had to fight almost daily with company directors and designers and marketers who insisted the ad had to be localized. Our stand: we want a literal translation, changing only those very few phrases that might not translate correctly.

The result? The product became the #1 skin care cream in several countries, including France. And if you  know the French, they were the most adamant that the ad had to be completely rewritten because the French market is different… more sophisticated, needs a more glamorous looking ad… the usual BS.

The marketing ‘experts’ at the company that sold the product in France (with huge banners on the Champs Elysees that used our original text) still won’t admit they were wrong. I guarantee that if you were to send them an American-style ad, they would DEMAND that it be changed to meet the French market. Old, stupid habits die hard!

Granted, some products are country or area specific. (For example, facial whiteners are more popular in Asia because of the cultural prejudice that lighter colored skin is somehow a sign of class superiority.)

For universal products, however, people are people… women everywhere want to look younger… men want to be virile… computer geeks want things to run faster. Don’t let local company bureaucrats or so-called ‘specialized’ agencies convince you to change a successful ad. It’s their way of making a few bucks from you and grabbing control of YOUR ad.

They win either way: if the ad sells, it was their changes that made it successful; if it fails, it will be your fault for not changing the ad enough!

Stand your ground! Don’t take a good story, a good ad, and ruin it by making it local.



Gold Coins, Math and Why Outrageous Claims Are OK for L’Oreal and Dior but Not Direct Response

A friend of mine pointed something out concerning a ‘gold clad’ coin offer he’d seen on TV.

The coin is ‘clad in gold', gold I tell you ---- .999999999 pure. My friend, a Ph.D., no less, does the math. Given the area of the coin, there’s no more than 1/2000 of an ounce of gold. Yes, let me spell it out, one two-thousandths of an ounce. Even at $1,500 an ounce (approximate value of gold at the time of this writing), that’s about 75 cents worth of gold on the coin.

And you can get this wonderful ‘investment’ for just $15. The old DR rule of thumb comes into play: charge at least 10 times product cost, packaging included. These guys must have another quarter in the coin itself and then 50 cents to package.

As I keep saying: these spurious products poison the water for all of us. It’s getting to the point where you couldn’t give away dollar bills via DR because no one believes a thing we say.

But then again…

Cosmetics from iconic brands like L’Oreal or Dior or Olay aren’t marketed any better, more honestly, are they? Imagine selling a cream that costs $5 in the tube for $135.00. I did that, I’ll admit it; and cosmetics companies do it everyday of the week. But at least they do it with some style, panache, story, exquisite packaging and first rate service that must count for something.

At the risk of being crude, at least they kiss you before they…

I’m conflicted. If Estee Lauder and Clinique can sell miracle face creams for 20X to 40X cost, why can’t I sell a miracle salad spinner via DRTV, or a gold-clad coin, for that matter, without appearing sleazy and having the FTC on my case?

The history of DR works against us, I think.

Here’s a test. How many cosmetics have you used or purchased (men and women) that actually met your expectations? I can think of a few right off the bat:
  • Original Rachel Perry -- great stuff
  • The yellow Clinique moisturizer in the glass bottle
  • Shaving cream from Wild Oats -- Kiss My Face
  • Queen Helene mask -- from the 1930s, I swear
  • St. Ives apricot seed scrub -- not as good as the original, but still good
  • Idebinol -- face cream that's off the market, unfortunately
The list goes on and on.

Now, how many DR products have you tried or purchased and have found to work as promised?
  • Paint roller – terrible, still finding drops on the floor years after
  • Magic Bullet – not too bad, really
  • Proactiv (for my teenage children) – no better than a $3 tube of benzoyl peroxide
  • Orthotics – waste of time
  • Scratch remover for the car – stupid purchase on my part
  • Hercules Hooks – sorry, Billy
  • Swivel Sweeper – worthless
  • Knives from anyone – I have no need to cut a Coke can in half
See a pattern? DR loses credibility because of the products themselves... cheaply made and basically ineffective, and tied to the standard DRTV format that screams rip off. Then add generally poor service… slow shipping, bad return policy, tricky automatic renewals, etc. that destroy any trust between vendor and consumer.

How’s this for a solution... a way out of the DR decline?
  • Sell better products
  • Make sure what you say in the ad copy matches what’s said online (to the best of your ability)… better products should make this easier… and spend some money on social media to defend your products, for goodness sakes
  • Change the tired DRTV format, for example:
  1. Give the actual price upfront
  2. Forget BUT WAIT and triple your order tricks
  3. Give a full guarantee, shipping and all
  4. Avoid the tired Guthy Renker model (or should I say “trusted Guthy Renker”?). Look, they’ve made a lot of money at it, good for them, but GR has burned out the format here in the U.S. (which is why their sales are increasingly coming from other countries)
  5. Avoid automatic renewal – the #1 reason why most consumers will not buy anything DR
Any takers? But in all seriousness, if we did these things could we make a profit?