Add generally poor service… slow shipping, bad return policy, tricky automatic renewals, etc. and you've destroyed any trust between vendor and consumer.
Here's how to fix DR:
- Sell better products
- Make sure what you say in the ad copy matches what’s said about the product online (to the best of your ability)… better products should make this easier
- Spend some money on social media to defend your products, for goodness sakes
- Change the tired DRTV format, for example:
- Give the actual price upfront
- Forget BUT WAIT and triple your order tricks
- Give a full guarantee, shipping and all
- Avoid the tired Guthy Renker model (or should I say “trusted Guthy Renker”)... look, they’ve made a lot of money at it, good for them, but GR has burned out the format here in the U.S. which is why their sales are increasingly coming from other countries
- Avoid automatic renewal – the #1 reason why most consumers will not buy and do not trust you